FAQ

We strive to deliver your package to you as quickly as possible! Because we buy from several suppliers, delivery times may differ from what you are used to. Normally it takes 1 to 7 working days before you receive your package at home.

You certainly can! When your order is processed you will receive a Track & Trace code.

Yes you are! We are a registered company in the Netherlands. You will receive your package at all times! Nevertheless, it can happen that something goes wrong during the shipping process.

No problem! We will solve this for you! Please contact us via the Contact form or send an email to: info@zazay.eu

We work with several parcel services. Some parcel services offer this option. You will receive an email with the carrier's details when your order is on its way. Please contact the carrier for more information!

Too bad you don't like the product, but you can certainly return your product. For more information, please see our Return Policy.

You can! For more information, please refer to our Refund Policy

Yes, you can do so up to 60 minutes after your order is placed. After that, your shipment has been processed and it is no longer possible to cancel your order.

How annoying to hear! But we are happy to solve it with you! Please contact us via the Contact form or send an email to: info@zazay.eu

You can contact us through our Contact Form or through our email address: info@zazay.eu